Billing
Your billing account
Invoices, quotes and payment history in one place. This is for organisations H-Link invoices — it is separate from the billing your own facility does inside the platform.
What you can do
Your invoices
Every invoice we have issued you, with what it covers, what is outstanding and when it falls due. Download a PDF copy whenever you need one for your records.
View invoices
Payment history
What you have paid, when it was received and which invoice it settled, so a query can be answered from the record instead of an email thread.
View payments
Quotes
Quotes we have sent you, itemised. If you were emailed a quote link you can open it directly without signing in; the link itself is the credential.
View quotes
How to pay
Bank transfer
Your invoice carries a payment reference and the account to pay into. Quote that reference on the transfer and we match it to the invoice when it lands. If you do not have the details to hand, ask us and we will send them again.
Card
Invoices in US dollars, euros or pounds can be paid by card from the invoice page or the link in your invoice email. You complete the payment on Stripe’s secure checkout and come straight back; a receipt is emailed to your billing contact once it clears.
Always check the payment reference on the invoice itself. We will never email you new bank details out of the blue; if you receive a message asking you to pay somewhere else, tell us before you pay it.
Subscriptions
How a subscription is billed
A subscription does not take money on its own. It issues an invoice each billing period for the plan you are on, and that invoice is paid like any other. So nothing is charging your account in the background, and there is nothing to cancel separately from the agreement itself.
Changing your plan
Plan changes, adding a facility or moving to a different tier are handled by your account contact rather than self-service, because they usually change the agreement as well as the price. Ask about a change and we will confirm what it means for your next invoice.
Something not right on an invoice?
Tell us what looks wrong and we will check it against the account before it falls due.