For patients
My Health gives each patient their own sign-in to the records their clinic keeps. Results appear once they are released to the patient, bookings and refills are requests rather than phone calls, and an order sent to a lab or pharmacy can be followed from start to finish.
The problem
Reception spends the day answering “are my results ready?” and “can I book for Tuesday?”.
A patient handed a printout of numbers, with no context and no one to ask.
A patient sent to a lab or pharmacy has no way to know where their order has got to.
Capabilities
Patients sign up themselves and link to the records their clinic keeps.
Fewer calls to reception, and care that does not need a journey.
For orders the clinic sends over the Connect network.
Answers about the patient’s own care in plain words, with a reminder to talk to their clinician.
Not unless your facility chooses it. A result appears in My Health once it is released to the patient: by a clinician, or, if your facility switches it on, automatically after a waiting time you set. Critical results wait for a person unless you change that.
No. My Health runs in the phone’s web browser.
On HMIE, H-Link’s own medical models, on GPU servers we control at a hosting provider named in our sub-processor list. A guard in the software refuses to send patient data to cloud AI companies. The security page sets out what leaves our hosting and why.
Tell us how your facility runs today. We will show you the platform on the departments you care about, and scope a pilot with the numbers agreed up front.