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Hospitals, clinics & polyclinics

Every ward and clinic on one patient record

Registration, consultation, orders, wards, maternity and billing work from the same record, so a patient's story is complete wherever they are seen — and the claim at the end of it is built from what actually happened.

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The H-Link encounters list, showing patient, visit type, chief complaint, provider and status for each visit.

The problem

What it is built to fix

Records in three places

Paper folders, a billing system and a lab system that do not talk to each other, reconciled by hand at month end.

Claims paid months late

Claims put together by hand at month end go out late, and the cuts NHIA makes come back without an explanation anyone can act on.

Software built for somewhere else

Imported systems priced in dollars per bed, designed for workflows and payers that do not exist here.

Capabilities

What Hospital & clinic does

Outpatient and consultation

From the front desk to the consulting room, each step writes to the record the next person needs.

What is included in Outpatient and consultation: 6 items
  • Registration with Ghana Card and NHIS numbers, appointments and queues
  • Vitals in °C with NEWS2 early-warning scores
  • Structured clinical notes and diagnoses (ICD-10), signed and amended only by addendum
  • Prescribing that stops on a recorded allergy or severe interaction until the doctor records a reason
  • Lab, imaging and pharmacy orders from the consultation
  • Referrals to partner facilities

Inpatient, wards and theatre

Admissions, ward work and theatre for facilities with inpatient care.

What is included in Inpatient, wards and theatre: 5 items
  • Admission and discharge, with discharge plans and prescriptions
  • Ward and bed boards
  • Medication administration with barcode checks and a second-person witness for high-alert drugs
  • Inpatient orders with non-formulary review and PRN limits
  • Theatre board, anaesthesia record and surgical safety checklist

Maternity: Safe Mother & Baby

Antenatal care to postnatal follow-up, built around the danger signs that matter.

What is included in Maternity: Safe Mother & Baby: 5 items
  • Antenatal visits, with the risk tier scored by the system
  • Birth plan, partograph and delivery record
  • Newborn and postnatal care, and family planning
  • Postpartum haemorrhage emergency mode and maternal referral
  • A command centre showing every mother in the facility’s care

Billing and NHIS e-claims

Charges are captured as care is delivered, and claims are checked before they leave the building.

What is included in Billing and NHIS e-claims: 5 items
  • Charges captured from orders, dispensing and results
  • NHIS claim preparation and validation before submission
  • E-claims batches that follow the NHIA specification
  • NHIA feedback files read back in, with rejected claims and their error codes listed for review and appeal
  • Private insurance and corporate accounts

Telehealth and the patient portal

Consult remotely and give patients their own window into their care.

What is included in Telehealth and the patient portal: 3 items
  • Video consultations in the browser, with patient invite links
  • My Health, the patient app, for bookings and released results
  • Secure messaging between facility and patient

Workflow

One visit, one record

  1. Register

    The patient is found or registered, and their NHIS membership and Claim Check Code recorded.

  2. Triage

    Vitals and the presenting complaint are recorded once.

  3. Consult

    The clinician documents, diagnoses and orders from the same screen.

  4. Results & dispensing

    Lab, imaging and pharmacy work from the orders — no re-entry.

  5. Bill & claim

    Charges and the NHIS claim are built from what happened.

Frequently asked questions

Does it work for a clinic without inpatient beds?

Yes. Modules are switched on per facility, so a clinic runs outpatient, pharmacy and lab without ever seeing ward screens.

How does NHIS claiming work?

Claims are assembled from the encounter — diagnoses, services, medicines — and validated against NHIS rules before they are batched for submission, so errors are fixed while the record is still open.

Can we bring our existing patient records?

Yes. Patient demographics and history can be imported during onboarding, and H-Link exchanges data with other systems over FHIR R4 and HL7 v2.

Related

See H-Link on your own workflows

Tell us how your facility runs today. We will show you the platform on the departments you care about, and scope a pilot with the numbers agreed up front.

Request a demo Join the Ghana Pilot